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JF Designs operates on a monthly billing cycle to all customers. If you have billing questions and need to speak with a representative, please call 1-866-845-7823. For fastest response, please utilize our form below .
If You Pay by Personal or Company Check
Customers who pay by check will be billed on the 15th day of every month, with payment due on the28th day of the same month. Payments are considered late after the first day of the month and a finance charge will be assessed to your account. All invoices and payments from the previous month will be listed in the monthly statement that you may request a copy of via the form below. When making payment, please include your customer ID and domain name on your payment.
You may mail payments to:
JF Designs Co..
ATTN: Accounts Receivable Department
227 Bellevue Way NE Suite 488
Bellevue, WA 98004
If You Pay via Credit Card
Customers who prefer to pay by credit card may do so via Credit card by clicking here.
Disk Usage
If you exceed your allotted disk usage for your account, you will be billed a rate of $2.00 per MB. Additional space may be purchased in 5M increments. Your disk usage is calculated by the average amount of space you have used each day in a thirty day period. Your disk usage is calculated and billed on the 15th day of every month. Less than 1% of JF Designs's customer base exceeds its disk space allocations.
Data Transfer
JF Designs charges 10¢ per MB should you exceed your allotted data transfer. JF Designs offers dedicated bandwidth packages for customers who require greater amounts of bandwidth. Only a handful of customers exceed JF Designs's generous data transfer allocations.
Collection Procedures
The majority of JF Designs's customers are legitimate, honest and responsible business people. In order for us to provide a high quality service at a low price, we must maintain solvency. Managing our accounts receivable is an integral part of doing business successfully. Please read the following policy carefully so there is no misunderstanding. If your account becomes overdue after the due date on the invoice the following will occur. You will receive a reminder via e-mail that we have not received your payment. If payment is not received within 5 days of your past due date your service will be restricted and functionality will be denigrated. If your account becomes more that 60 days past due, your data will be removed from the servers and your account will be referred to our collection and legal departments. If you fail to pay for services rendered, we will report the delinquency to the credit bureau which will impact your credit rating. If we pursue a legal remedy and obtain a judgment against you, we will seek to enforce that judgment. If you pay and we receive a notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you a minimum service fee of $35. We will also charge you all associated costs to include attorney and collection fees. We look forward to a mutually beneficial business relationship.
Deactivation Fee
In the event that your account is deactivated due to nonpayment, please check your last invoice for the overdue amount. Your payment must include the $25.00 reactivation fee per IP for your account(s) to be reactivated. Please send in payment via mail in check or PayPal.You may cancel your account at any time and you will only be billed through the end of the month in which you cancel. Cancellations are done once a month at the end of the month by our staff.
Finance Charges
Invoices are aged from the date of the order. Finance charges will be assessed to all accounts with invoices 30 days or more past due. The finance charge amount is calculated for each invoice or previous finance charge entry by the number of days past due, times the daily finance charge rate (.18 divided by 365). If the calculated finance charge amount is less than the minimum finance charge of $.50, the minimum amount will be used instead of the calculated amount.
Cancellation Procedures
In order to protect your data, JF Designs requires a signed document requesting cancellation of server accounts. We apologize for any inconvenience, but experience has demonstrated that this is a necessary precaution to prevent erroneous deletion of data or malicious activity conducted against data. To cancel a server account, please complete, print, sign, and mail the document located at http://www.JFDesigns.com/hosting/cancellation.shtml. A JF Designs representative will contact you immediately. The cancellation request is only complete and will be acted upon by JF Designs once JF Designs receives the mailed form with your signature. Upon receipt, JF Designs will properly close your account and notify you of any outstanding balances.
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