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When you sign up for any of our hosting plans, rest assured you are not alone with your new server. We have all the necessary information to assist you in getting started with your e-mail configuration, and file transfer of your Web files.
When you signed up you were pointed to this page to start using your new server. Please review the information in this support section before contacting our tech support staff. When we respond to your questions, we will assume you have read the information in this section. Choose from the topics in the navigation bar above.
You can jump to any Technical Support Topic by using the navigation on the left.
The Web browser section will give you basic information about how to use your Web browser, but if you are reading this, you are successfully using your Web browser. We strongly suggest using Netscape Navigator 4.0 or higher, or Microsoft Internet Explorer 5.0 or higher. You can download these browsers from our software page. Both of these browsers are free and include an e-mail program.
Your e-mail configuration is straightforward. 99% of all our tech support questions we answer are because the e-mail section wasn't read thoroughly. Please review the easy-to-read information. Go There
Transferring your files to your Web server is not as difficult as it was just a few years ago. Modern FTP (File Transfer Protocol) software has made it very easy to manage your Web site files. We support technical answers for Fetch and Transmit for Macintosh PC's, and CuteFTP for Windows PC's. Go There
JF Designs has preconfigured your Web server to handle the processing of Web forms via e-mail, as well as hit counters for your page with a variety of styles. Our servers easily handle JavaScript, and many Perl scripts. If you want to use any custom CGI scripts, e-mail us with details of the script, and it will be evaluated. CGI scripts, by their very nature can be destructive if programmed maliciously. We take server security very seriously. Go There
For other tech support busses, feel free to e-mail us with your questions. And as always, we like to hear your ideas – give us feedback if you feel we can improve our services, or create a custom solution for your business. Go There
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