99.85% Web Server Guarantee. Our network solutions protect customer Web servers from network, hardware, operating system, and Web server application service failures ensuring optimum Web server performance and availability. A guarantee of 99.85% availability means that there will be no more than 60 consecutive minutes of outage per month. Customers will be offered a one free day’s worth of service for any guarantee not met in full upon nrequest.
We offer 7 day 24 hour trouble ticket support.
Proactive Outage Notification
We monitors all leased line connections, and if we deem the service unavailable, our network personnel will be notified. The Technical Support staff will then work with the customer to determine the cause of the outage and restore service.
Is there a limit to how much credit that I can receive in a month?
In any one month your credit request will not exceed the invoice for the base hosting fee for the month. Bandwidth overages and other usage overages are excluded fromt this refund guarantee.
Is there a time limit on when a request for a credit can be made?
You must request a credit from JF Designs within 48 hours of an outage.
SUBSCRIBER ACKNOWLEDGES THAT THE SERVICE PROVIDED IS OF SUCH A NATURE THAT SERVICE CAN BE INTERRUPTED FOR MANY REASONS OTHER THAN THE NEGLIGENCE OF JF DESIGNS (JFD, LLC) AND THAT DAMAGES RESULTING FROM ANY INTERRUPTION OF SERVICE ARE DIFFICULT TO ASCERTAIN. THEREFORE, SUBSCRIBER AGREES THAT JF DESIGNS (JFD, LLC) SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM SUCH CAUSES BEYOND THE DIRECT AND EXCLUSIVE CONTROL OF JF DESIGNS (JFD, LLC) . SUBSCRIBER FURTHER ACKNOWLEDGES THAT JF DESIGNS (JFD, LLC) LIABILITY FOR ITS OWN NEGLIGENCE MAY NOT IN ANY EVENT EXCEED AN AMOUNT EQUIVALENT TO CHARGES PAYABLE BY SUBSCRIBER FOR SERVICES DURING THE PERIOD DAMAGES OCCURRED. IN NO EVENT SHALL JF DESIGNS (JFD, LLC) BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES, LOSS OR INJURY.